Frequenty Asked Questions (FAQ)

Registration and Subscription FAQs

LX loads/Loadwallet FAQs

SMS Commands

Technopreneur FAQs

MyLX and XBIZ FAQs

VMobile M-Power SIM FAQs

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REGISTRATION AND SUBSCRIPTION FAQs

Does subscription to LoadXtreme service expire?

Currently, membership/subscription to VMobile services such as LoadXtreme or myLX does not expire. However, the system requires that the account must remain active to avoid being automatically classified as Dormant and subsequently deactivated.

Does subscription to VMobile services expire?

Currently, membership/subscription to VMobile services such as LoadXtreme or myLX does not expire. However, the system requires that the account must remain active to avoid being automatically classified as Dormant and subsequently deactivated.

How does a LoadXtreme or myLX account becomes dormant?

An account that becomes inactive for a certain period will be automatically classified by the system as dormant if it falls under any or both of the following conditions:

Dormancy in LoadXtreme – no loadwallet debit/credit transactions that includes, but are not limited to transfer, reload, load, and GRO credits, for 36 months.

Dormancy in myEnterprise – no myLX or myTURF debit/credit transactions that includes, but are not limited to transfer, conversion, encashment, TSB credits, or DSI credits, for 12 months.
Since LoadXtreme and myLX share the same account number but are separate services in nature, the dormancy only applies to the inactive account subscribed to specific service. For example, a dormant myLX account does not automatically classifies its corresponding LoadXtreme account as dormant if the LX account is kept active, and vice-versa.

How would I know if my LoadXtreme or myLX account is in danger of becoming dormant?

Monitoring of your account is solely your responsibility. If you are active in the business, there should be no worries of your account being classified as dormant. Additionally, you may refer to your myLX or LoadXtreme registration dates in computing for the applicable dormancy period. In any case, you will receive an SMS notification 30 days before your account will be classified as dormant. Note that due to limitations in technology, non-receipt of this SMS notification will not be treated as valid reason to reverse the dormancy status.

What happens if my LoadXtreme account becomes dormant?

A dormant LoadXtreme account shall incur a monthly service fee (MSF) in the amount equivalent to 35 load wallet credits. Once the load wallet balance of the account reaches zero and remains inactive, it will be automatically deactivated.

What happens if my myLX account becomes dormant?

A dormant myLX account shall initially stop earning credits during the initial 30-days allowance. Afterwards, the account will be automatically deactivated and all existing earnings forfeited.

I thought VMobile membership does not expire. How come I was not made aware of this dormancy policy before?

Expiration of membership and dormancy are two different things. VMobile spends a lot of resources in maintaining a member's account during the period of active membership. Once this account becomes inactive, VMobile continues to spend resources to service the account. By deactivating the account, the system frees up much needed resources for use of active members.

Can I revive my dormant account?

Yes. Members who wish to revive their dormant account must undergo re-training and must pay the activation fee of P1,000.00. Once these requirements are satisfied, the account will be re-activated with their sales network intact. However, the service fees and forfeited credits cannot be credited back.

Does use of web membership facilities qualify as valid activity to avoid dormancy?

No. Logging-on, browsing, updating of your account profiles are insufficient to be considered as valid activities. Only activities that are related to sales resulting to direct incentives and bonuses, transfers, conversions, or credit encashment will be considered valid activities.

What if the owner of the dormant account is deceased?

Based on our existing policies, an immediate family member must immediately coordinate with the Head Office to undergo proper transfer of account ownership.

To whom can I coordinate regarding my dormant account?

You may coordinate with any of our Customer Service Representatives.

Do I still need to purchase a new LoadXtreme Kit in case my SIM card or phone gets lost?

No. In case you bought a new SIM Card to replace your lost or stolen SIM, just register your new number by changing the mobile number assigned to your LoadXtreme account using the LX NEWCEL command.

I used a different mobile phone when I registered for LoadXtreme, can I re-register my own phone for my LoadXtreme Subscription Program?

Yes, you can. Just register your number by changing the mobile number assigned to your LoadXtreme account using the LX NEWCEL command.

Is my subscription fully transferable or inheritable?

No, your membership with LoadXtreme program is not transferable or inheritable.

Can I have multiple Subscription Programs under my name?

Multiple subscriptions are allowed up to a maximum of three (3). However, please note that LoadXtreme does not give additional privileges or incentives, nor does it provide special preferences to members who willfully buy multiple subscriptions.

What is PIK?

PIK is your numeric LoadXtreme Personal Identification Key. PIK is used for your account security. Please memorize your PIK or put it in a secure place. Do not divulge your PIK to anyone! We also suggest that you change your PIK regularly. Maximum allowable digits for the PIK are six (6). When changing your PIK (LX CHGPIK), you must not include spaces.

Where do I get my PIK?

Your PIK shall be provided to you by the LoadXtreme SMS registration system during your subscription registration process.

I forgot my PIK. How do I retrieve it?

You need to call the LoadXtreme Customer Service department. Your PIK shall be sent to your mobile number registered in our system. Please note that a service charge may be applied to this type of request.

Can I change my PIK?

Yes, you may, and we encourage you to do so from time to time to ensure that your PIK’s confidentiality is not compromised. Please refer to Changing your PIK section of the LoadXtreme Subscription Program Guide.

Can I use other mobile phones to request changes in my account information?

Yes. But for security purposes, we suggest that you avoid doing so.

Can a TechnoUser refer another TechnoUser?

Yes. Under the TechnoUser Affiliate Program (TAP), a TechnoUser can sign-up another TechnoUser. You may download the latest TAP brochure by visiting the resources page. Or you may refer to the LX TAP SMS command guide under this FAQ page.

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LX LOADS/LOADWALLET FAQs

What are LX Loads?

LX Loads are LoadXtreme Loads. You may also refer to it as 'load wallet' credits. You can use your LX Loads or load wallet credits to ‘retail’ all listed prepaid products. Each time you retail or sell products, the corresponding WSR (wholesale rate) amount of the products will be deducted from your load wallet balance. You may replenish your LX loads by purchasing load wallet credits from Technopreneurs or depositing payments to VMobile accredited banks or bills payment facilities where available. For load wallet replenishment details, click here.

How do I dispense brand-specific prepaid loads to my customers?

You can dispense brand-specific loads to your customers using the LX LOAD command. Please refer to SMS commands section of the online FAQs.

I received a successful loading notification from the system but my customer did not receive the Prepaid Product (PIN-Based, OTA, Insurance). What should I do?

These problems may be caused by telco congestion. Do not send another set of LX LOAD command. By sending an LX RESEND command to the system, you may be able to resend the PIN based products to your customer. Please refer to SMS commands section of the online FAQs. If your LX RESEND command doesn’t work, please notify our Customer Service immediately.

My customer received an error when loading the PIN I dispensed, what should I do?

Re-check the product code you used when you requested the load. You can refer to the LoadXtreme Product and Loading Guide included in your TechnoUser Kit. If you’re sure that the product code you sent and that the parameters you used are correct, call the Customer Service Hotline of the telco operator (included in the Product Guide) and ask for help. Usual errors received during PIN loading are problems related to the operator's own system. However, if their customer service assistants advised you that the load PIN you received are invalid or already used by another subscriber, you can notify LoadXtreme Customer Service to assist you. Here are some steps that must be taken first before calling any customer support:

  • Check the balance of your customer. The PIN may have been loaded already by the same customer.
  • Make sure the product requested matches the service provider.
  • Check the manner how the PIN is being loaded by the customer.
  • Double check the PIN forwarded by the system (There might be an error in copying).
  • Check for possibility of the PIN being loaded by other persons other than your customers by asking the customer if they have forwarded the PIN to other users.

Loading sometimes take too long. Why does this happen?

These problems may be caused by telco congestion during peak hours, especially during holidays. Do not send another set of LX LOAD command.

How do I replenish my LX load wallet?

There are various ways. (1) You can ask from your Technopreneur to replenish your account. The Technopreneur may charge not more than 1% of the credit amount as service fee. (2) You can transfer payment to VMobile via Union Bank Bills Payment facility (OTC and ATM). (3) You can send payments to VMobile Technologies by depositing desired amount to VMobile's accredited banks. Please refer to your Quick Guide for more information on these banks.

I have already deposited/transferred payments to VMobile’s bank accounts, but I have not receive my load yet. What should I do?

Check if you have already notified VMobile head office of your payment. Notification is being done by sending the necessary LX RELOAD command to the system. Once the notification is sent, your account shall be replenished as soon as your deposit has been verified. Take note that posting period of your deposit varies depending on bank policies, but commonly, load wallet replenishments via over-the-counter deposits will be credited to your LX account the next banking day. Please refer to SMS commands section of the online FAQs for the proper command format.

What do I do if a LoadXtreme accredited establishment doesn’t recognize or accept my subscription ID card?

Call our attention immediately. Contact LoadXtreme Customer Service Hotline.

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SMS COMMANDS

Note: Do not include '<' or '>' when sending your SMS commands

TO REGISTER:

Step 1
LX REG <ID Number> <SAC> <Birthdate> <Telco> <Full Name>

Ex. LX REG 5412345678 1812345678 08-05-1973 SUN JUAN DELA CRUZ
Allowed Telco Codes: SMART, TNT, GLOBE, TM, SUN, and RED

Step 2
LX CHGADDR <ID Number> <PIK> <Complete Address>

Ex. LX CHGADDR 5412345678 123456 1906 Galleria Corporate Ctr. EDSA cor
Ortigas Ave., Quezon City

TO MANAGE ACCOUNT:

Change PIK
LX CHGPIK <ID Number> <Current PIK> <New PIK>

Ex. LX CHGPIK 5412345678 123456 654321


Check Load Wallet Balance
LX BAL <ID Number> <PIK>

Ex. LX BAL 5412345678 123456

TO SIGN UP TECHNOUSERS (Technopreneurs with 54-series ID):

LX IREG TechnopreneurID/PIK/Cellphone#/Telco Code*/Full name/Birthdate/Address

Ex. LX IREG 5412345678/123456/09199876541/smart/Jose R.
Potenciano/08-07-1973/Cuatro de Julio, Galas, Quezon City

Note: iREG command is not available to Fast Track Package (FTP) Technopreneurs.

TO SIGN UP TECHNOUSERS (Available to TechnoUsers under myTURF program):

LX TAP TechnoUser ID/PIK/NewRetailerCellphone#/Telco Code*/Full name/Birthdate/Address

Ex. LX TAP 5812345678/123456/09199876541/tnt/Weng Peralta/08-07-1973
/Cuatro de Julio, Galas, Quezon City

* Acceptable Telco codes are SMART, TNT, RED, GLOBE, TM and SUN only.

TO SELL LOADS:

Over-the-Air Electronic Loads (OTA)
LX LOAD <ID Number> <PIK> <Product Code> <Customer Cellphone#>

EX. LX LOAD 54012345678 112233 S30X 09201234567


Variable Denomination OTA (Pa-piso-pisong dagdag)
Available for Globe and TM Subscribers only
Denomination ranges only from 20 to 150 pesos
WSR rate is 9.89% of Product Denomination

LX OTA <ID Number>/<PIK>/<TELCO>/<Amount>/<Customer Cellphone#>

Ex. LX OTA 54012345678/112233/GLOBE/26/09172042410


Electronic PINs (Card-based prepaid load products)
LX LOAD <ID Number> <PIK> <Product Code> <Customer Cellphone#>

Ex. LX LOAD 54012345678 112233 LEVELUP100 09229224545
for Electronic PIN (e-PIN)

TO RESEND LOADS (For accidentally deleted e-PINs only):

Available only for e-PIN products
LX RESEND <ID Number> <PIK> <Product Code> <e-PIN Serial Number>

EX. LX RESEND 54012345678 112233 S300 87654321

TO SELL MALAYAN INSURANCE:

LX INSURE <ID Number> <PIK> <Insurance Product Code> <Mobile number> <birth date: in mm-dd-yyyy format> <FULL NAME>

EX. LX INSURE 54012345678 112233 VSECUR400P 09229224545 08-07-1973 JUAN DELA CRUZ

Note: You may print the Certificate of Cover by entering the Policy Tracking Number (PTN; received via SMS) to http://www.loadxtreme.ph/coc

TO SELL E-PLUS CARD CREDITS:

LX EPLUS <ID Number>/<PIK>/<amount>/<e-PLUS Card number>/<Cust. Mobile number>

EX. LX EPLUS 54012345678/112233/500/1408804162445564/09229224545

Note: Minimum amount to load is Php 100, and maximum of Php 2000 (with increments of P100). Subject to P10 convenience fee per transaction (deducted from requested amount).

TO SELL GENERIKA MEDPADALA:

COMING SOON!

RELOAD (To notify system of wallet replenishment):

Via BANK Deposit

LX RELOAD <ID>/<PIK>/<Amount Deposited>/<Bank>/<Branch>/<Branch Code>/<Account Number>/ <Date>/<Time>

EX. LX RELOAD 54012345678/112233/ 2500/BDO/ADB Ave//464/007-261-50338-3/05-07-2008/11:30:12

Via Smart Money or GCash (Traditional)

LX RELOAD <ID>/<PIK>/<Amount Deposited>/<Smart Money Card No. or GCash No.>/<Ref. or Trace No.>/ <Date>/<Time>

EX. LX RELOAD 54012345678/112233/ 2500/SMC 1234567890123456/987654321/05-07-2008/11:30:12

TRANSFER LOADWALLET (Technopreneur Command only):

LX TRANSFER <Technopreneur ID> <PIK> LXLOAD <Amount> <TechnoUser ID #> <TechnoUser Cell Phone Number>

Ex. LX TRANSFER 5412345678 112233 LXLOAD 2500 6212345678 09172042410

TEXTCARE (available to existing members only):
ID number<space>message...

send to any of the following:
0921-2122191 (Smart)
0927-8538041 (Globe)
0923-6036631 (Sun)



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TECHNOPRENEUR FAQs


As a Technopreneur, how do I 'sign-up TechnoUsers?
To sign-up TechnoUsers, use the following SMS command or click here to refer to SMS FAQs.

LX iREG TechnopreneurID/PIK/Cellphone#/Telco Code/Full name/Birthdate/Address

Ex. LX iREG 5412345678/123456/09199876541/smart/Jose R.
Potenciano/08-07-1973/Cuatro de Julio, Galas, Quezon City

Note: iREG command is not available to Fast Track Package (FTP) Technopreneurs.


What is GRO?
GRO stands for Guaranteed Retail Override. GROs are commissions credited to your account as load wallet each time your TechnoUsers dispense loads. However, crediting of GRO is subject to certain qualification requirements.

Are there requirements to earn my GRO?
Technopreneurs are required to replenish a minimum of One Thousand (1,000) LoadWallet credits every calendar month to earn the GRO. Replenishments should be made either via bank deposit/bills payment or load wallet transfer from Independent Business Center (IBC) operators. Also, those who converted their myLX credits to load wallet still qualifies as long as they are able to make load sales of up to one thousand (1,000) worth per month.

What happens to my GRO if I fail to meet the requirements?
Should a Technopreneur fails to comply with the monthly requirement, the Technopreneur account shall temporarily stop earning GRO until the requirement is made within that month. If the Technopreneur still fails to meet the requirement up to the next calendar month, all GRO which was temporarily withheld shall be permanently forfeited.

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MyLX and XBIZ FAQs


What are the different SMS commands to access MyLX information?

For Business Center activation
MYLX ACTIVATE UID/PIK/SPONSOR_ID/PLACEMENT_ID/POS

UID means your 10-digit Loadxtreme ID
PIK means your LX Personal Identification Key
SPONSOR_ID is the 10-digit ID of your Sponsor
PLACEMENT_ID is the 10-digit ID of your network structure placement
POS means the placement position which is either A or B


Example:
MYLX ACTIVATE 09171234567/123456/54065498712/54065498712/A

Note: A confirmation SMS message will be sent to you upon receipt of CORRECT command:
Your LX Gateway: 09171234567. Activation successful. Don’t forget to register your PPSC (Product Pack Sales Code).


Activation Code Registration (PPSC)
MYLX PPSC UID/PIK/PPSC

UID means your 10-digit Loadxtreme ID
PIK means your LX Personal Identification Key
PPSC means Product Pack Sales Code which is a 16-digit code found at the back of your LX registration card


Example:
MYLX PPSC 5412345678/123456/3216549870123456

*You will receive this message:
Your LX Gateway: 09175522616. MYLX: You have successfully activated your Product Pack Sales Code


Balance Inquiry
MYLX INQBAL UID/PIK

UID means your 10-digit Loadxtreme ID
PIK means your LX Personal Identification Key
PPSC means Product Pack Sales Code which is a 16-digit code found at the back of your LX registration card


Example:
MYLX INQBAL 5412345678/123456

Reply :
5412345678 mylx available balance : P2,000.00, mylx cumulative earnings :
P4,000.00, XBIZ available balance : P864.64, XBIZ cumulative earnings :
P864.64

Note :
INQBAL command is subect to 2.00 SMS charge. In case the account has insufficient balance, no system reply will be sent.

Points Inquiry
MYLX INQBAL UID/PIK

Example:
MYLX INQPOINTS 5412345678/123456

Sample Reply :
Team A : 0 GSP, Team B : 800 GSP, Cumulative GSRL (1-8) : 482,000, RANK :
ACE

Note :
INQPOINTS command is subect to 2.00 SMS fee. In case the account has insufficient balance, no system reply will be sent.

MYLX Encashment Request
MYLX ENCASH UID/PIK/AMOUNT/REQUEST_TYPE/DESTINATION

UID means your 10-digit Loadxtreme ID
PIK means your LX Personal Identification Key
AMOUNT should be minimum of 1000 (no comma)
REQUEST_TYPE is currently set at CHECK
DESTINATION should be any authorized check pickup center. Currently PALAWAN or MANILA only.


Example:
MYLX ENCASH 5412345678/123456/1000/CHECK/MANILA

Sample Reply :
Successfully sent a request for encashment.Your check will be available on Fri.(--/--/2009)3:00pm Your Refnum is 565-xxxxx, pls keep this for future reference.

Conversion of earnings to LX loadwallet
MYLX CONVERT UID/PIK/AMOUNT

Example:
MYLX CONVERT 5412345678/123456/1000

Sample Reply :
Your LX Gateway: 09175522618. Request sent for conversion of P1,000.00 from MyLX 5408033888 to LX Loads.. RefNum:00000910

For XTREME BUSINESS (TAP)


BALANCE INQUIRY
XBIZ INQBAL UID/PIK

Example:
XBIZ INQBAL 5412345678/123456

Sample Reply :
Your LX Gateway: 09175522618. 5408033888 Available Bal. is P1000.00

XBIZ Encashment Request
XBIZ ENCASH UID/PIK/AMOUNT/REQUEST_TYPE/DESTINATION

UID means your 10-digit Loadxtreme ID
PIK means your LX Personal Identification Key
AMOUNT should be minimum of 1000 (no comma)
REQUEST_TYPE is currently set at CHECK
DESTINATION should be any authorized check pickup center. Currently PALAWAN or MANILA only.


Example:
XBIZ ENCASH 5412345678/123456/1000/CHECK/MANILA

Sample Reply :
Successfully sent a request for encashment.Your check will be available on Fri.(--/--/2009)3:00pm Your Refnum is 565-xxxxx, pls keep this for future reference.

Conversion of earnings to LX loadwallet
XBIZ CONVERT UID/PIK/AMOUNT

Example:
MYLX CONVERT 5412345678/123456/1000

Sample Reply :
Your LX Gateway: 09175522618. Request sent for conversion of P1,000.00 from ID 5408033888 to LX Loads. RefNum:00000910

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VMobile M-Power SIM FAQs

 

Why is the SIM  on a 'pre-selling' stage?
Due to public demand, the first batches of the VMobile M-Power SIM Card is being sold on a pre-selling basis only. This is also in preparation for a Simultaneous nationwide special features activation to be announced soon.

What are the Special Features of the VMobile M-Power SIM Card?
There are lots of special and unique features of the VMobile M-Power SIM Card that VMobile members will surely be proud of. These will be announced soon.

What are the VMobile SIMs default features without the 'special features'?
The VMobile M-Power SIM is pre-loaded with 35 texts to all networks. It may be used for texting and calling just the like any regular Smart Buddy SIM.

Why did you release the VMobile M-Power SIM Card without the 'special features'?
The purpose is to distribute the SIM in advance to all members in preparation for a nationwide download/activation to be announced by VMobile soon.

Is it true that the VMobile M-Power SIM Card is already a menu based SIM?
There are many special and unique features of the VMobile M-Power SIM Card and this includes the availability of a special menu that can be used in sending commands to the LoadXtreme system. Other special features will also be made available soon. To download the menu, users must send the command LXTM to 5986.

I received an SMS broadcast that the VMobile M-Power SIM menu is available for download under Public Beta stage, what does this mean?
The availability of the VMobile SIM Menu will initially be made available under Public Beta to familiarize members on its use prior to actual launch.

Will the use of VMobile M-Power SIM Menu be free from SMS charges?
During the Public Beta stage, sending commands to LoadXtreme via the use of menu shall be charged P1.00. This SMS charge will be levied on top of a subscriber's regular load, which means that even if a user is subscribed to UNLI promos, a separate P1.00 charge will be deducted. Further announcements will be made once the special product menu is available.

How do I download the LoadXtreme menu to my VMobile M-Power SIM?
To download the menu, users must send the command LXTM to 5986. Normally, it would only take a few minutes for the download to be successful.

Will the menu be made available to all subscribers regardless of their telco subscription?
No. The VMobile M-Power SIM menu will be made available only to pre-selected Smart Buddy and VMobile M-Power SIM users only. Globe, TM, Sun, Talk N Text, Red Mobile, and postpaid subscribers will not be allowed to download the menu.

I have sent the LXTM command to 5986, but it seems there is no response, what should I do?
Downloading the menu takes quite some time due to the size and demand of the application. Once you have sent the command, do not send another to avoid delays. Please allow 1-2 hours before you decide to download the menu again.

I noticed that the menu does not have product selection features similar to a 'pull-down' menu wherein users can just select the product they want to order, why is this so?
This is because the menu was designed to enable users to freely indicate whichever prepaid products to order. Also, since LoadXtreme's list of products are updated regularly, it would be more difficult to always download the menu for every changes or additions made.

Are all prepaid products available for access in the menu?
Yes, all prepaid products available at LoadXtreme will be made accessible. The menu was designed without a 'pull-down' feature to enable users to freely indicate which products to order regardless of telco affinity.

How do I access the menu?
Under Smart Menu, select 'LoadXtreme' and select appropriate options you want to use.

How much is the Price of the VMobile M-Power SIM Card?
The price of the SIM card is P50.00, if purchased at VMobile head office Cashier. Don't forget to bring one (1) valid ID (e.g SSS, Driver's License, Postal ID, GSIS, School ID, etc.)
The price of the SIM card is P150.00 if purchased through LoadXtreme Online Shopping Cart. The amount includes Philippine domestic shipping charges (international shipping not allowed).

How do I purchase the VMobile M-Power SIM?
You may choose between two options in purchasing the V-Mobile M-Power SIM, (1) through direct purchase from head office cashier, or (2) via LoadXtreme Shopping Cart.

Can I authorize somebody to purchase the VMobile M-Power SIM on my behalf?
No, you may not. If you cannot personally visit our head office to personally purchase the SIM, we suggest that you use the LoadXtreme Online Shopping Cart facility.

How do I purchase the VMobile M-Power SIM via VMobile Head Office cashier?

  1. Get ORDER SLIP and fill it out. (make sure you have queuing number for cashier and CS)
  2. Proceed to Customer Service for verification of account.
  3. After verification, proceed to the Cashier and pay P50.
  4. Cashier shall release the VMobile M-Power SIM Card to the member.

How do I purchase the VMobile M-Power SIM via LoadXtreme Online Shopping Cart?

  1. Log on to www.loadxtreme.ph using your Member ID and PIK.
  2. Under Main Menu -> Transaction Tools, click the 'Shopping Cart' option.
  3. Select 'VMobile SIM' from the Products List by clicking 'Add'.Please make sure that you have at least P150.00 load wallet credits in your LoadXtreme account. Note: P50.00 is the price of the VMobile M-Power SIM card and P100.00 for the domestic shipping cost (international shipping not allowed). Please allow 2-3 days delivery.
  4. Click 'Check-out now' icon when you are satisfied with your order.
  5. Fill out the information needed for the VMobile M-Power SIM Card whether it shall be delivered to your registered address or preferred delivery address. Please make sure that your address details are accurate for hassle-free delivery. Mobile number information is also mandatory.
  6. Finalize your transaction by clicking 'Finalize' button. The next screen will provide you your reference number. If you provided your e-mail address information, your transaction reference number will be sent there as well.

Who are eligible or entitled to buy the VMobile M-Power SIM Card?
The VMobile M-Power SIM Card is available and exclusive to VMobile members (Technopreneurs and Technousers) on a 1:1 basis only.

Can I buy more than one VMobile M-Power SIM Card?
No. Only one (1) VMobile M-Power SIM Card will be made available to each member account. In short, the SIMs will be provided on a 1:1 (ID:SIM) basis only.

What will I do if I lost my VMobile M-Power SIM Card? Can I get a replacement?
If you lost or damaged your VMobile M-Power SIM, you may request for replacement by submitting a duly notarized Affidavit of Loss to our head office through mail or hand-carry. Please allow 2-3 working days upon receipt of the affidavit, for processing of your request. Once approved, you will be instructed to follow the usual process in ordering a new SIM.

Is the VMobile M-Power SIM included already with our purchase of Gold or Silver myEnterprise package?
No. You must separately purchase the SIM via (1) direct purchase from head office cashier, or (2) via LoadXtreme Shopping Cart.

Would the VMobile M-Power SIM be available from Independent Business Centers (IBC)?
No. The SIM will only be available via (1) direct purchase from head office cashier, or (2) via LoadXtreme Shopping Cart.

Am I required to replace my existing non-VMobile SIM with this VMobile M-Power SIM?
It is your option to replace or not to replace your existing SIM. However, we recommend that you make use of the new VMobile M-Power SIM to maximize its features and benefits.

Would the VMobile M-Power SIM replace our Technopreneur/TechnoUser Access cards?
No, it won't. Since the VMobile M-Power SIM will be made available to VMobile members only, a TP or TU account is required before purchase of the SIM can be made.

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