Frequently Asked Questions (FAQs)



Registration and Subscription

LoadXtreme is the pioneer in universal prepaid loading since June 2003. It is also the FIRST to utilize Facebook Messenger as one of the primary medium to deliver fast, reliable, and easy prepaid product ordering. For more information, click here.
You may talk to any of our TechnoHub operators, Dealers, or Retailers to get your subscription kit. Or, you may contact our Hotline at (02)5311-3000 or thru our facebook page: facebook.com/loadxtreme.official
Currently, membership/subscription to LoadXtreme or myLIFE does not expire. However, the system requires that the account must remain active to avoid being automatically classified as Dormant and subsequently deactivated.
No. In case you bought a new SIM Card to replace your lost or stolen SIM, just send a duly signed letter of request, attach any government issued valid ID, and send to support@loadxtreme.com.ph. You may also contact our customer service hotline at (02)5311-3000 or thru our facebook page: facebook.com/loadxtreme.official
No, your membership with LoadXtreme program is not transferable, but can be inherited by closest kin in case of death, subject to submission of requirements and approval. The kin must immediately coordinate with the Head Office to undergo proper transfer of account ownership.
PIK is your numeric LoadXtreme Personal Identification Key. PIK is used for your account security. Please memorize your PIK or put it in a secure place. Do not divulge your PIK to anyone! We also suggest that you change your PIK regularly. Maximum allowable digits for the PIK are six (6). DO NOT include spaces on your PIK!
Your PIK shall be provided to you by the LoadXtreme SMS registration system during your subscription registration process.
You need to contact LoadXtreme Customer Service department. Your PIK shall be sent to your mobile number registered in our system.
We encourage you to change your PIK regularly. To change your PIK, send the following command to your assigned SMS gateway:

LX CHGPIK <ID Number> <Current PIK> <New PIK>

For example: LX CHGPIK 5412345678 123456 654321

Prepaid Loads and Load Wallets

LoadXtreme members use their LoadXtreme load wallet credits to transact within the system. Without sufficient credits, the system would not be able to process orders successfully. Each time you retail or sell products, the discounted amount of the products will be deducted from your load wallet balance. You may replenish your LX loads by purchasing load wallet credits from Technopreneurs or depositing payments to LoadXtreme accredited banks or bills payment facilities where available. For load wallet replenishment details, click here.
There are various ways. (1) You can ask from your Technopreneur to replenish your account. The Technopreneur may charge not more than 1% of the credit amount as service fee. (2) You can use online banking. (3) You can send payments to LoadXtreme by over-the-counter deposit to LoadXtreme's bank channels. Please refer to your Quick Guide for more information on these channels, or click here for more details.
Check if you have already notified LoadXtreme head office of your payment. Notification is being done by sending the necessary LX RELOAD command to the system. Once the notification is sent, your account shall be replenished as soon as your deposit has been verified. Take note that posting period of your deposit varies depending on bank policies, but commonly, load wallet replenishments via over-the-counter deposits will be credited to your LX account the next banking day. Please refer to SMS commands section of the online FAQs for the proper command format.
LoadXtreme load wallet can only be used to purchase load and other prepaid products and services. It cannot be remitted as cash nor converted back into cash.

Loading Issues/Troubleshooting

These problems may be due to telco congestion. Do not send another set of LX LOAD command. By sending an LX RESEND command to the system, you may be able to resend the PIN based products to your customer. Please refer to SMS commands section of the online FAQs. If your LX RESEND command doesn’t work, please notify our Customer Service immediately.
Re-check the product code you used when you requested the load. You can refer to the LoadXtreme Product and Loading Guide included in your TechnoUser Kit. If you’re sure that the product code you sent and that the parameters you used are correct, call the Customer Service Hotline of the telco operator (included in the Product Guide) and ask for help. Usual errors received during PIN loading are problems related to the operator's own system. However, if their customer service assistants advised you that the load PIN you received are invalid or already used by another subscriber, you can notify LoadXtreme Customer Service to assist you. Here are some steps that must be taken first before calling customer support:
  • Check the balance of your customer. The PIN may have been loaded already by the same customer.
  • Make sure the product requested matches the service provider.
  • Check the manner how the PIN is being loaded by the customer.
  • Double check the PIN forwarded by the system (There might be an error in copying).
  • Check for possibility of the PIN being loaded by other persons other than your customers by asking the customer if they have forwarded the PIN to other users.
These problems may be caused by telco congestion during peak hours or unscheduled maintenances. Do not send another set of LX LOAD command.
There are many possible reasons for this:
  1. The customer is still subscribed to a promo package that does not allow re-subscription to a promo. The customer must wait for the package to expire.
  2. The mobile number is pre-active. This means that the customer is using a new SIM that needs to be activated first. To activate the SIM, the user must make at least one call or text.
  3. The mobile number is incorrect. Please double check the numbers for accuracy.
  4. The load type or package is mismatched to the telco subscription. Please ensure that you are using the right product codes.

TechnoHub/Technnopreneur FAQs

Dealers earn Guranteed Retail Override (GRO) for every transaction made by Retailers tagged under their account. This is usually between 0.8%-1% of the transaction amount. Dealers are required to reload at least P1,000 worth of load wallet every month to qualify for GRO.
To earn Guranteed Retail Override (GRO), Dealers are required to reload at least P1,000 worth of load wallet every month thru any of the following means:
  • TechnoHubs or qualified Dealers
  • Bank deposit, online transfer, Bills Payment, 7-Eleven/ECPAY, SmartMoney, or GCash.
  • Conversion or myLIFE Pro earnings.
Should a Dealer fail to comply with the monthly requirement, the Dealer account shall temporarily stop earning GRO until the requirement is made within that month. If the Dealer still fails to meet the requirement up to the next calendar month, all GRO which was temporarily withheld shall be permanently forfeited.
TechnoHub operators earn discounts from selling Dealer packages and other inventoriables such as phones, wifi devices, etc. They also earn Business Volume Override (BVO), commissions based on the volume of sales made by the entire sales group under the TH account for the entire month, may it be Dealer or Retailer. BVO is computed by the system automatically and is credited once a month.

TechnoHub operators are required to top-up at least P20,000 worth of load wallet every month to qualify for the BVO.
To qualify for Business Volume Override (BVO), TechnoHubs are required to reload at least P20,000 worth of load wallet every month thru any of the following means:
  • Other TechnoHubs or qualified Dealers
  • Bank deposit, online transfer, Bills Payment, 7-Eleven/ECPAY, SmartMoney, or GCash.
  • Conversion or myLIFE Pro earnings.
Should a TechnoHub fail to comply with the monthly requirement, BVO shall be forfeited.
Unfortunately, no. You have to purchase a separate Dealer account. However, a Dealer account can be upgraded to TechnoHub.

SMS Commands

Note: DO NOT include < and > when sending the commands to the SMS Gateway.
Step 1 - Send REG command to SMS Gateway
LX REG <IDNUMBER> <SAC> <BIRTHDATE> <TELCO> <FULLNAME>

Example: LX REG 5412345678 1812345678 08-05-1973 SUN JUAN DELA CRUZ
Allowed Telco Codes: SMART, TNT, GLOBE, TM, SUN, and RED

Step 2 - Send address information
LX CHGADDR <IDNUMBER> <PIK> <ADDRESS>

Example: LX CHGADDR 5412345678 123456 1906 Galleria Corporate Ctr. EDSA cor Ortigas Ave., Quezon City
LX iREG IDNUMBER/PIK/NUMBER/TELCO/FULLNAME/BIRTHDATE/ADDRESS

Example: LX iREG 5412345678/123456/09199876541/smart/Jose R. Potenciano/08-07-1973/Cuatro de Julio, Galas, Quezon City
Note: iREG command is not available to Retailers and Fast Track (FTP) Dealers.
LX CHGPIK <IDNUMBER> <CurrentPIK> <NewPIK>

Example: LX CHGPIK 5412345678 123456 654321
LX BAL <IDNUMBER> <PIK>

Example: LX BAL 5412345678 123456
Note: LX BAL commands carry 1 credit charge.
LX LOAD <IDNUMBER> <PIK> <PRODCODE> <NUMBER>

Example: LX LOAD 54012345678 112233 S30X 09201234567
LX OTA IDNUMBER/PIK/TELCO/AMOUNT/NUMBER

Example: LX OTA 54012345678/112233/GLOBE/26/09172042410
Note: Available to GLOBE and TM only. AMOUNT allowed is between 20-150 only.
LX LOAD <IDNUMBER> <PIK> <PRODCODE> <NUMBER>

Example: LX LOAD 54012345678 112233 GARENA100 09229224545
LX RESEND <IDNUMBER> <PIK> <PRODCODE> <EPINSERIALNUMBER>

Example: LX RESEND 54012345678 112233 S300 87654321
Note: This command is to be used when customer fails to receive or accidentally-deleted the EPIN. The EPINSERIALNUMBER can be retrieved in the member notification SMS. Carries 1 credit charge.
LX INSURE <IDNUMBER> <PIK> <PRODCODE> <NUMBER> <BIRTHDATEMM-DD-YYYY> <FULLNAME>

Example: LX INSURE 54012345678 112233 VSECUR400P 09229224545 08-07-1973 JUAN DELA CRUZ
Note: You may print the Certificate of Cover by entering the Policy Tracking Number (PTN; received via SMS) to loadxtreme.ph/coc.
LX MEDPADALA IDNUMBER/PIK/AMOUNT/CUSTOMERMOBILENUMBER/CUSTOMERNAME/CUSTOMEREMAILADDRESS(optional)

Example: LX MEDPADALA 5412345678/654321/500/09201234567/JUAN DELA CRUZ/JDELACRUZ@EMAILCOM
Note: Load denominations start at minimum of 100 up to maximum of 2,500 MedPadala credits (with increments of 100). MedPadala is available for redemption at any Generika stores nationwide. For more details visit www.medpadala.com.ph
LX TRANSFER <IDNUMBER> <PIK> LXLOAD <AMOUNT> <MEMBERID> <MEMBERMOBILENUMBER>

Example: LX TRANSFER 5412345678 112233 LXLOAD 2500 6212345678 09172042410
Note: Transfer minimum of 500 credits to avoid 1 wallet charge.
LX RELOAD IDNUMBER/PIK/AMOUNT/BANK/BRANCH/BRANCHCODE/ACCOUNTNUMBER/DATE/TIME

Example: LX RELOAD 54012345678/112233/2500/Metrobank/H.V. Dela Costa/BC:123/1234567890123/02-01-2016/11:30
Important Notes:
  • Minimum deposit/payment amount is P500.00.
  • After payment/deposit has been made, make sure that you immediately send the RELOAD advise to your assigned SMS Gateway.
  • Payments made using Bills Payment or 7-ELEVEN/ECPAY facilities are NOT REQUIRED to submit RELOAD advise.
  • All load wallet replenishments made via bank deposits will be credited the next banking day. Make sure that the appropriate LX RELOAD command is sent before 5PM.
  • Bank Branch Codes may be found near or below the Account Name portion of the validated printout portion of your deposit slip. Ask your teller where the bank code is to be sure.

LX RELOAD IDNUMBER/PIK/AMOUNT/BANK/ONLINE/REFERENCENUMBER/DATE/TIME

Example: LX RELOAD 54012345678/112233/2500/Metrobank/ONLINE/ABC123456789/02-01-2019/11:30
Important Notes:
  • Minimum deposit/payment amount is P500.00.
  • After online transfer has been made, make sure that you immediately send the RELOAD advise to your assigned SMS Gateway.
  • Payments made using Bills Payment or 7-ELEVEN/ECPAY facilities are NOT REQUIRED to submit RELOAD advise.
  • All load wallet replenishments made via bank transfer will be credited the next banking day. Make sure that the appropriate LX RELOAD command is sent before 5PM.

LX RELOAD IDNUMBER/PIK/AMOUNT/SMARTMONEY/REFERENCENUMBER/YOURSMARTMONEYNUMBER/DATE/TIME

Example: LX RELOAD 54012345678/112233/500/SMARTMONEY/12345678/09203214567/02-01-2019/11:30
Important Notes:
  • Minimum payment amount is P500.00.
  • After fund transfer has been made, make sure that you immediately send the RELOAD advise to your assigned SMS Gateway.
  • Payments made using Bills Payment or 7-ELEVEN/ECPAY facilities are NOT REQUIRED to submit RELOAD advise.
  • All load wallet replenishments made via bank transfer will be credited the next banking day. Make sure that the appropriate LX RELOAD command is sent before 5PM.

LX RELOAD IDNUMBER/PIK/AMOUNT/GCASH/TRACENUMBER/YOURGCASHNUMBER/DATE/TIME

Example: LX RELOAD 54012345678/112233/500/GCASH/12345678/09173214567/02-01-2019/11:30
Important Notes:
  • Minimum payment amount is P500.00.
  • After fund transfer has been made, make sure that you immediately send the RELOAD advise to your assigned SMS Gateway.
  • Payments made using Bills Payment or 7-ELEVEN/ECPAY facilities are NOT REQUIRED to submit RELOAD advise.
  • All load wallet replenishments made via bank transfer will be credited the next banking day. Make sure that the appropriate LX RELOAD command is sent before 5PM.